Faq’s
Frequently Asked Questions
Find quick answers to common questions about our IT support, Managed IT Services, Cybersecurity, AI solutions and Business Automation.
Can’t find what you’re looking for? Get in touch with the TGS IT Solutions team — we’re happy to help.
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01. What does TGS IT Solutions do?TGS IT Solutions provides Managed IT Services, IT Support, Cybersecurity, Microsoft 365, Business Automation and AI solutions for businesses across Melbourne. We help organisations manage their technology, support their people and automate repetitive processes so they can focus on running their business.
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02. Where is TGS IT Solutions located?TGS IT Solutions is based in Melbourne, Victoria. We provide remote IT support as well as onsite support for businesses across Melbourne and surrounding areas.
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03. Do you provide managed IT support?Yes. Our Managed IT Services provide ongoing support, monitoring, maintenance and management of your business technology. We can look after your computers, users, Microsoft 365 environment, security, backups, networks and other day-to-day IT requirements.
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04. Do you provide onsite IT support?Yes. We offer onsite IT support across Melbourne. If an issue cannot be resolved remotely, one of our Melbourne-based technicians can attend your workplace to diagnose and resolve the problem.
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05. Do you provide remote IT support?Yes. Many IT issues can be diagnosed and resolved remotely, allowing us to provide faster support without waiting for a technician to arrive onsite.
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06. What types of businesses do you support?We work with small and medium-sized businesses, schools, medical and healthcare organisations, professional services, trades and other organisations that need reliable IT support and technology solutions.
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07. Do you support schools?Yes. We have experience supporting Victorian schools and education environments, including devices, networks, servers, Microsoft 365, printing, cybersecurity and day-to-day technical support.
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08. Can you help with Microsoft 365?Yes. We can assist with Microsoft 365 setup, administration, migrations, user accounts, email, Teams, SharePoint, OneDrive, security and ongoing management.
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09. Do you provide cybersecurity services?Yes. Cybersecurity is an important part of our IT services. We can help businesses improve their security through Microsoft 365 security, Multi-Factor Authentication (MFA), endpoint protection, security policies, email security, backups and other practical security measures.
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10. Can you help with internet and network issues?Yes. We can troubleshoot internet connectivity, Wi-Fi, network performance, switches, firewalls and other network-related problems.
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11. Can you help with backups?Yes. We can help implement and manage backup solutions for business systems, files and Microsoft 365 environments. We can also review your existing backup strategy and identify potential gaps.
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12. Can you set up new computers?Yes. We can prepare and configure new computers for your employees, including Windows configuration, Microsoft 365, applications, security settings, user accounts and access to company resources.
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13. Do you provide AI and business automation services?Yes. We help businesses identify repetitive manual processes that can be automated using AI and workflow automation. This can include customer enquiries, appointment bookings, administrative tasks, notifications, data processing and integrations between business systems.
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14. What is an AI Receptionist?An AI Receptionist is an AI-powered phone assistant that can answer incoming calls, speak naturally with customers, answer common questions, capture enquiries and book appointments based on your business's availability.
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15. Can the AI Receptionist book appointments?Yes. The AI Receptionist can check your available appointment times and book customers directly into your connected calendar, depending on how your system is configured.